May be covered
Under normal use:
- Premature degradation of turf fibers.
- Fading beyond the manufacturer's accepted limits.
- Backing separating or deteriorating abnormally.
- Confirmed manufacturing defects.
- Premature loss of fiber strength.
Warranty & support
Clear protection for every Rioturf project.
What is covered, what is not, and how to request help from our local team.
Material warranty
Limited manufacturer warranty on eligible turf. Terms depend on the model, invoice and warranty certificate.
Installation warranty
Only for projects installed and invoiced by Rioturf Valley (or an authorized crew), for the period on your invoice.
Claims
Reviewed case by case with photos, invoice and, if needed, an inspection.
Material warranty
Product coverage
Keep these records
You will need them for any claim:
- Original invoice or proof of purchase.
- Product name, model and lot number if available.
- Manufacturer warranty certificate.
- Photos of the finished installation.
- Maintenance and project documents.
What is not covered?
Improper installation, poor drainage, cuts, punctures, burns, concentrated heat, chemicals, vehicles, machinery, animal damage, natural disasters, normal wear, lack of maintenance, minor lot variations, unauthorized modifications and uses outside the product's intended application — unless stated otherwise in writing.
What solutions are possible?
Repair of the affected area, replacement of defective material, a partial or prorated credit, or another remedy authorized by the manufacturer. Labor, removal, reinstallation, transport and preparation are included only if confirmed in writing.
Who makes the final decision?
Some products are backed directly by their manufacturer. We help with documents and inspection, but final approval may depend on the manufacturer's written terms.
Installation warranty
Workmanship coverage
Do not remove, cut, glue or modify the affected turf before we review it. Outside repairs can prevent an accurate inspection or void coverage on that area.
May be covered
When caused by our workmanship:
- Seams separating.
- Edges lifting from poor fastening.
- Movement from a confirmed installation error.
- Defective cuts or adjustments by our team.
- Work that does not match the approved written scope.
Conditions
Coverage applies when:
- We installed and invoiced the project.
- The project is paid in full.
- Use and maintenance guidance was followed.
- No one else altered or repaired it.
What is not covered?
Third-party damage, later construction or landscaping, ground movement, leaks, erosion, hidden utilities, drainage outside the original scope, storms, floods, animal damage, vehicles, burns, chemicals, odors from insufficient cleaning, normal wear, customer-supplied materials and unauthorized modifications.
What about hidden site conditions?
Roots, unstable soil, buried concrete, pipes, irrigation, wiring and leaks may need extra work. That is not warranty work unless it was included in the original written scope.
Claims
How to request assistance
Submitting a claim does not confirm coverage — each request is documented and reviewed.
- 1Gather information
Invoice, product, address, installation date, clear photos or video and a short description.
- 2Submit the claim
Email the office with the subject "Warranty Claim – Name – Invoice #".
- 3Review
We may ask for more photos, inspect the project, consult the manufacturer or request a sample.
- 4Decision
You'll hear whether it is approved, needs more info, goes to the manufacturer or is not covered.
Need help?
Talk to our local team.
Send your invoice number, photos and a short description. We'll explain the next step.
- Office
- Office@rioturfvalley.com
- Direct
- Iker@rioturfvalley.com
- Showroom
- 100 N 7th St, Unit 1
Alamo, TX 78516 - Hours
- Mon–Sat · 8 AM – 5 PM
These policies apply together with the invoice, quotation, contract, technical documents and warranty certificate for each purchase or installation. Written terms for a specific transaction prevail over this general page.
